Even though your rental is an agreement directly between you and the holiday home owner and we don't have any part in this agreement, we would still like to hear from you if you feel you have been treated unfair by one of the home owner advertising on our site.
Since we are not a part in the agreement between you and the home owner, we cannot decide how disputes should be settled, but when you file a complaint we will note your complaint on the holiday home owner you feel have treated you unfairly.
Holiday home owners who receive multiple complaints will be banned from our site.
The first thing you should do before filing a complaint is to contact the home owner and make him/her aware of your viewpoint.
In most cases you will most likely be able to solve the situation without having to file a complaint.
PEOPLE
